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Refund policy
How do I return an order?
Pack everything nicely and send it back to us. If possible please reuse the recycled packaging you received from us to avoid waste. Once we received your package, we will process the return as fast as possible.
Alse, please include a note letting us know wether you would like an exchange or a refund and your order number.
Pack everything nicely and send it back to us. If possible please reuse the recycled packaging you received from us to avoid waste. Once we received your package, we will process the return as fast as possible.
Alse, please include a note letting us know wether you would like an exchange or a refund and your order number.
To what address can I return my order?
Tranquilo HQ/home: Hoogstraat 46 Bus 5 , 3670 Oudsbergen, België
What's your return policy?
You can return your order within 14 days.
Of course we expect returns to arrive in their original condition.
When the refund is approved your money will be refunded within 2 weeks.
Do you provide free returns and exchange?
Of course we expect returns to arrive in their original condition.
When the refund is approved your money will be refunded within 2 weeks.
Do you provide free returns and exchange?
We do not provide free return labels. Customers are responsible for return shipping.