Typically it takes 7-10 business days to receive your order. We’re doing our best to deliver it as fast as possible! You can also check the estimated date underneath each product.

To track your order, use the tracking number from the shipping confirmation email

Not Yet!

Shipping labels are sometimes generated before items are shipped, which can cause delays in tracking updates. If you experience such delays, please be assured that your order is still being processed.

If you haven't received the confirmation email, kindly ensure to check your spam or junk folder. Should you still not find it, feel free to reach out to us at Hello@tranquilo.store, and our team will be more than happy to help you confirm the status of your order.

To cancel your order, email Hello@tranquilo.store with your order number. Once shipped, cancellations may not be possible.

Please email us at Hello@tranquilo.store with your order number and clear photos of any damaged or defective items. We'll review the issue and provide further guidance

Here you can place an explanation or answer to the question.

If you'd like to exchange an item, simply return the unwanted item, and once it arrives at Tranquilo, you'll receive a refund. Feel free to order a new item directly from our website!

Yes, you are responsible for the cost of the return shipment, as shipping fees are non-refundable. We recommend using our designated return portal for a hassle-free return process. Alternatively, returning in-store incurs no extra cost!