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Q : How long will it take to recieve my order?

A: Typically it takes 7-10 business days to receive your order. We’re doing our best to deliver it as fast as possible! You can also check the estimated date underneath each product.

Q: I've paid for an order but haven't received an order confirmation?

A: If you haven't received the confirmation email, kindly ensure to check your spam or junk folder. Should you still not find it, feel free to reach out to us at, and our team will be more than happy to help you confirm the status of your order.

Q: How can I cancel my order?

A: To cancel your order, email with your order number. Once shipped, cancellations may not be possible.

Q:What should I do if the item I received is damaged or defective?

A: Please email us at with your order number and clear photos of any damaged or defective items. We'll review the issue and provide further guidance

Shipping & Delivery

Q: Where is my order?

A: To track your order, use the tracking number from the shipping confirmation email

Q: Do you ship internationally?

A: Not Yet!

Q: Why hasn't the tracking info been updated?

A: Shipping labels are sometimes generated before items are shipped, which can cause delays in tracking updates. If you experience such delays, please be assured that your order is still being processed.


Q:What is your return policy?

A: if the item doesn't fit or doesn't work for you, there is possibility to return your order within 14 days after the delivery date.

Q: Can I exchange an item?

A: If you'd like to exchange an item, simply return the unwanted item, and once it arrives at Tranquilo, you'll receive a refund. Feel free to order a new item directly from our website!

Q: Do I have to pay for the return shipment?

A: Yes, you are responsible for the cost of the return shipment, as shipping fees are non-refundable. We recommend using our designated return portal for a hassle-free return process. Alternatively, returning in-store incurs no extra cost!

other questions

Feel free to contact us if you have any other questions.